Privacy Policy | Spybet Casino

Information we may collect

When you visit the website, register for an account or use casino services, Spybet Casino may collect information that identifies you or relates to your activity. The information collected depends on how you use the website, the services requested and the checks that may be required before or during account use.

Account and contact information

This may include your name, date of birth, residential details, country of residence, username, account credentials and contact details. We may also record information about your account preferences, responsible gambling settings, communications and interactions with customer support.

Identity and verification information

To help confirm your identity, age, eligibility and account ownership, we may request verification information and documents. These may include identity documents, proof of address, information about your source of funds or other material needed for appropriate checks. Verification information may be reviewed to help prevent impersonation, fraud, money laundering and other unlawful activity.

Payment and transaction information

We may collect records of deposits, withdrawals, wagers, wins, losses, refunds and other account transactions. Payment providers may process payment details on our behalf. We may receive information needed to confirm a payment, investigate a transaction, prevent misuse and maintain accurate financial records. We do not need to collect every detail held by your bank or payment provider.

Technical, device and usage information

When you use the website, technical information may be collected automatically. This can include your internet protocol address, browser type, device type, operating system, general location information, language settings, pages viewed, access times, referring website and information about how you interact with the website. We may use this information to keep services working, understand performance and identify unusual or suspicious activity.

Information from other sources

Where appropriate, information may be received from payment providers, identity verification services, fraud prevention services, technology providers or other parties involved in operating the website. We may also receive information when you contact us, respond to a survey, take part in a promotion or otherwise communicate with Spybet Casino.

How we use information

Spybet Casino uses information for purposes connected with providing and managing online gambling services. We seek to use information in a way that is relevant to the reason it was collected and consistent with applicable privacy requirements.

To create, maintain and administer your player account.
To confirm your identity, age, eligibility and account ownership.
To process deposits, withdrawals, wagers, refunds and other transactions.
To carry out security, anti-fraud, anti-money laundering and responsible gambling checks.
To communicate with you about your account, requested services, security matters and changes to the website or its terms.
To provide customer support, investigate enquiries and resolve complaints or disputes.
To understand website use, test features, improve performance and develop services.
To detect, prevent and investigate unauthorised access, technical problems, cheating, collusion and other misuse.
To meet legal, regulatory, tax, accounting, record-keeping and other compliance obligations.
To send marketing or promotional communications where permitted and where appropriate consent or another lawful basis applies.

We may combine information from different sources when this is reasonably necessary for these purposes. For example, account information, transaction records and device information may be considered together when reviewing unusual activity or protecting an account. We do not use personal information for unrelated purposes without a lawful reason or appropriate notice.

Marketing communications

Where marketing communications are sent, you may choose to stop receiving them. You can use an unsubscribe option included in a marketing message where available, adjust relevant account preferences or contact us using the details in the data rights section below. You may still receive essential service messages, such as account, security or transaction communications.

Cookies, sharing and information security

Cookies and similar technologies

The website may use cookies and similar technologies. Cookies are small files or identifiers stored on your device that can help remember settings, support account functions, measure website performance, improve navigation and understand how services are used. Some cookies may be necessary for the website to operate, while others may support analytics, preferences or relevant communications.

You can manage or restrict cookies through your browser settings. If you block or delete certain cookies, some website features may not operate as intended, and your preferences may need to be selected again. Browser settings vary, so consult the help information for your chosen browser for further guidance.

When information may be shared

Information may be shared with service providers and professional advisers that help operate the website or provide services. This may include payment providers, identity and verification providers, fraud prevention services, technology and hosting providers, customer support providers, analytics providers and communications providers. These parties should only receive information relevant to the service they provide and may be required to protect it.

Information may also be disclosed where reasonably necessary to comply with legal or official requests, protect the rights and safety of players or others, investigate suspected unlawful activity, enforce website terms, manage a business transfer or protect the security and integrity of the website. We do not sell personal information as a general business practice.

Security

We use reasonable administrative, technical and organisational measures designed to protect information against unauthorised access, loss, misuse, alteration or disclosure. No online service can guarantee absolute security. You are responsible for keeping your account credentials confidential and should contact support promptly if you believe your account or information has been compromised.

International handling

Some service providers may handle information in countries outside Australia. Where information is transferred or accessed across borders, reasonable steps should be taken to support its protection and to meet applicable privacy requirements. The location of processing may depend on the providers and technologies used to deliver the website.

Your privacy rights and retention

Depending on your circumstances and applicable privacy requirements, you may have rights in relation to personal information held about you. These rights may include asking for access to your information, requesting correction of information that is inaccurate or incomplete, asking for deletion of information that no longer needs to be held, and withdrawing consent to marketing communications.

How to make a request

To exercise a privacy right or ask a question about the handling of your information, contact support@spybetcasino.best. Please explain your request clearly and provide enough information for us to identify the relevant account or records. We may need to verify your identity before responding, particularly where a request concerns account access, identity documents, payment information or another person’s information.

We will review and respond to privacy requests within a reasonable timeframe, subject to applicable requirements and any necessary verification. In some situations, we may be unable to provide all requested information or may need to retain certain information. If this applies, we will explain the relevant reason where we are permitted to do so.

Closing an account and retention

If you close your account, we may stop using information for ordinary account services, but closing an account does not necessarily result in immediate deletion of every record. Some records must be kept for a period required by law or for legitimate purposes such as preventing fraud, resolving disputes, maintaining financial records, supporting responsible gambling processes and demonstrating compliance.

Retention periods depend on the type of information, the reason it was collected and any applicable obligations. When information is no longer required, it should be securely deleted, anonymised or otherwise handled in accordance with applicable requirements.

Changes to this policy

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, legal requirements or privacy practices. The updated version will be made available on the website and will apply from its stated effective date. We encourage players to review this page periodically. If a change is significant, we may provide additional notice where appropriate.

If you have a concern about how your information has been handled, please contact support@spybetcasino.best so the matter can be reviewed. This policy is intended to provide clear general information about privacy at Spybet Casino and does not limit any privacy rights that may apply to you.